Since our products’ nature are very sensitive, All Products cannot be returned once received and opened.

Returns are only valid when the reason of return is one of below:

• Receiving Wrong Item
• Defective Item

If you receive a wrong or damaged item, please contact our customer service via WhatsApp 01505994900 within [1] day of receipt, and our team will arrange for a replacement with no additional cost.

Eligibility of Return

To be eligible for a return, the item must be in below conditions:

• Item must be unopened, unused and in the same condition that you received it
• Item must be in the original packaging.
• Item must be attached with a receipt or proof of purchase.

What is the Return Process?

1. Request a return: contact our customer service team via WhatsApp 01505994900 mentioning your order number, the reason of the return and attaching a photo of the product.
2. Receive Instructions: our team will provide you with instructions on how to return your item.
3. Ship the Item: Returned item will be picked up by our courier service.
4. Checking returned item: Item will be validated by our team for the return eligibility.
5. If Eligible: our courier will deliver your replacement item with no additional cost.